Registered Office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom.

If you have any questions about this policy or how your data is used, you can contact us at:
Email: info@gatewaypls.co.uk
Phone: 020 3372 0813

2. What Information We Collect

We may collect the following types of personal information:

Contact details: name, email address, phone number, postal address.

Client information: details relating to your legal matter, such as case history, prison details, or supporting documents (where voluntarily provided).

Website data: IP address, browser type, and analytics information when you visit our website.

Payment information: if you pay for our services online.

We only collect sensitive information (e.g., details about criminal convictions or health) where strictly necessary for providing legal services and with your explicit consent.

3. How We Use Your Information

We use your personal data for:

Providing and managing legal services you request.

Communicating with you regarding your case or enquiry.

Meeting legal and regulatory requirements (including record-keeping).

Processing payments and invoices.

Improving our website and services (through anonymous analytics).

We will never sell or share your personal data for marketing purposes.

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

To perform a contract (providing legal services you have requested).

To comply with our legal obligations (e.g., SRA or HM Prison requirements).

With your explicit consent (particularly for sensitive information).

For our legitimate interests (to operate and improve our services).

5. Who We Share Your Data With

We may share your data with:

Barristers, solicitors, or other legal professionals instructed on your behalf.

Government agencies, HM Prisons, or courts (where necessary for your case).

Our trusted service providers (e.g., secure cloud storage or IT support), under strict data protection agreements.

We do not transfer your personal data outside the UK without ensuring adequate safeguards.

6. How We Protect Your Data

We use secure servers and encryption to store your data.

Access to case files and personal data is restricted to authorised staff.

We review and update our data security measures regularly.

7. How Long We Keep Your Data

We will retain your personal data only for as long as necessary:

Case files: typically 6 years after your case is closed (unless a longer period is legally required).

Website enquiry data: up to 12 months.

Payment and invoice records: at least 6 months