Privacy Policy

  1. GATEWAY PRISONER LEGAL SERVICES LTD
  2. Website Privacy Policy
  3. Last Updated: July 2025
  4. Gateway Prisoner Legal Services Ltd (“GatewayPLS”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  5. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and our legal services.
  6. 1. Who We Are
  7. Gateway Prisoner Legal Services Ltd is a legal services provider supporting prisoners and their families.
  8. Registered Office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom.
  9. If you have any questions about this policy or how your data is used, you can contact us at:
  10. Email: info@gatewaypls.co.uk
  11. Phone: 020 3372 0813
  12. 2. What Information We Collect
  13. We may collect the following types of personal information:
  14. Contact details: name, email address, phone number, postal address.
  15. Client information: details relating to your legal matter, such as case history, prison details, or supporting documents (where voluntarily provided).
  16. Website data: IP address, browser type, and analytics information when you visit our website.
  17. Payment information: if you pay for our services online.
  18. We only collect sensitive information (e.g., details about criminal convictions or health) where strictly necessary for providing legal services and with your explicit consent.
  19. 3. How We Use Your Information
  20. We use your personal data for:
  21. Providing and managing legal services you request.
  22. Communicating with you regarding your case or enquiry.
  23. Meeting legal and regulatory requirements (including record-keeping).
  24. Processing payments and invoices.
  25. Improving our website and services (through anonymous analytics).
  26. We will never sell or share your personal data for marketing purposes.
  27. 4. Legal Basis for Processing
  28. We process your personal data under one or more of the following lawful bases:
  29. To perform a contract (providing legal services you have requested).
  30. To comply with our legal obligations (e.g., SRA or HM Prison requirements).
  31. With your explicit consent (particularly for sensitive information).
  32. For our legitimate interests (to operate and improve our services).
  33. 5. Who We Share Your Data With
  34. We may share your data with:
  35. Barristers, solicitors, or other legal professionals instructed on your behalf.
  36. Government agencies, HM Prisons, or courts (where necessary for your case).
  37. Our trusted service providers (e.g., secure cloud storage or IT support), under strict data protection agreements.
  38. We do not transfer your personal data outside the UK without ensuring adequate safeguards.
  39. 6. How We Protect Your Data
  40. We use secure servers and encryption to store your data.
  41. Access to case files and personal data is restricted to authorised staff.
  42. We review and update our data security measures regularly.
  43. 7. How Long We Keep Your Data
  44. We will retain your personal data only for as long as necessary:
  45. Case files: typically 6 years after your case is closed (unless a longer period is legally required).
  46. Website enquiry data: up to 12 months.
  47. Payment and invoice records: at least 6 years (for tax purposes).
  48. 8. Your Rights
  49. You have the right to:
  50. Request a copy of your personal data.
  51. Ask us to correct or update inaccurate information.
  52. Request deletion of your data (where legally permitted).
  53. Object to or restrict our processing.
  54. Withdraw consent at any time (where consent is the basis for processing).
  55. To exercise these rights, contact us using the details in Section 1.
  56. 9. Cookies
  57. Our website may use cookies to enhance your browsing experience and collect anonymous analytics. You can manage or disable cookies through your browser settings.
  58. 10. Changes to This Policy
  59. We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the update noted at the top.
  60. 11. How to Complain
  61. If you are concerned about how we handle your data, you can contact us first, and we will do our best to resolve your concerns.
  62. You also have the right to complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

© 2025 Gateway Prisoner Legal Services